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Refund Policy

Last Updated: November 28, 2025

1. Eligibility for Refunds

You are eligible for a full refund if you meet the following criteria:

• First-time subscribers: Your refund request is made within 7 days of your initial subscription purchase
• Service issues: You experienced technical problems that prevented you from using the service, and our support team was unable to resolve them
• Billing errors: You were charged incorrectly due to a system error

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests made after the 7-day window from initial purchase
• Subscription renewals (only the initial subscription purchase is eligible)
• Partial month refunds (we do not prorate unused portions of the subscription period)
• Account suspension or termination due to violation of our Terms of Service
• Change of mind after the 7-day guarantee period has expired

3. How to Request a Refund

To request a refund within the eligible period, please follow these steps:

1. Email our support team at support@cliq24.app
2. Include your registered email address and subscription details
3. Provide a brief explanation of your reason for requesting a refund
4. Our team will review your request within 1-2 business days

4. Refund Processing

Once your refund request is approved:

• Processing time: Refunds are processed within 5-7 business days
• Payment method: Refunds are issued to the original payment method used for the purchase
• Bank processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account
• Confirmation: You will receive an email confirmation once your refund has been processed

5. Cancellation vs. Refund

Please note the difference between cancellation and refund:

Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You will retain access to premium features until the end of your current billing period
• You will not be charged for future billing cycles
• No refund will be issued for the current billing period (unless within the 7-day guarantee window)

Refund

A refund returns your payment and immediately terminates your subscription access.

6. Free Trial Conversions

If you started with a free trial that converted to a paid subscription:

• The 7-day refund window begins on the date of your first paid charge
• Time spent on the free trial does not count toward the 7-day refund period

7. Technical Issues

Before requesting a refund due to technical issues, we encourage you to:

• Contact our support team at support@cliq24.app
• Allow us the opportunity to resolve the issue
• Most technical problems can be resolved quickly by our support team

8. Special Circumstances

We understand that exceptional situations may arise. If you have circumstances that fall outside our standard refund policy, please contact our support team. We review requests on a case-by-case basis and will do our best to find a fair solution.

9. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate account suspension
• Additional fees to cover chargeback processing costs
• Inability to create future accounts

We are committed to resolving billing disputes amicably and efficiently.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of Cliq24 after any changes constitutes acceptance of the updated policy.